Privacy Policy

Alphabetical IT LLC (AIT, we, us, or our) is a digital solutions company headquartered in Houston, Texas, USA. We are committed to protecting the personal information of every visitor and client who interacts with our website at alphabeticalit.com (the Site) and the services we provide.

This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and the rights you have over your information. By accessing or using our Site, you agree to the practices described in this policy.

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and company name submitted through contact or inquiry forms.
• Usage Data: IP address, browser type, pages visited, time on page, referral sources, and device identifiers collected automatically via cookies and analytics tools.
• Communications: Messages, emails, and other communications you send to us.
• Project and Business Information: Information provided when engaging our services, including business goals, brand assets, and project requirements.
• Payment Information: Billing details processed through secure third-party payment processors. We do not store full card numbers on our systems.

We use collected information to:

• Respond to enquiries and provide customer support.
• Deliver and improve our digital solutions, web development, digital marketing, and IT services.
• Send service-related communications, project updates, and invoices.
• Send marketing communications where you have given consent. You may opt out at any time.
• Analyse website usage and improve Site performance.
• Comply with legal obligations.

For individuals in the EEA or UK, we process personal data under the following bases:

• Contract: To fulfil service agreements.
• Legitimate Interests: To improve services and communicate with prospects.
• Consent: For marketing emails and non-essential cookies.
• Legal Obligation: To comply with applicable laws.

We do not sell or rent your personal information. We may share it with:

• Service Providers: Trusted vendors, including hosting, analytics, payment processors, and email services, under strict confidentiality agreements.
• Professional Advisors: Lawyers and accountants as needed for legal compliance.
• Business Transfers: In connection with a merger, acquisition, or asset sale.
• Legal Requirements: When required by law, court order, or government authority.

We retain personal information as long as necessary to fulfil the purposes in this policy and comply with legal obligations. Client project data is typically retained for five (5) years following project completion unless otherwise required by law or contract.

Alphabetical IT operates with team members and infrastructure across the United States and Sri Lanka. Your personal data may be transferred and processed in countries outside your jurisdiction. We implement appropriate safeguards including standard contractual clauses where required.

We implement reasonable technical and organisational measures to protect your personal information, including encrypted data transmission (HTTPS), access controls, and regular security reviews. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion, subject to legal retention requirements.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent at any time.

To exercise these rights, contact us using the details in Section 12.

Our Site and services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated date at the top of this document. We encourage you to review this policy periodically.

For questions, concerns, or requests regarding this Privacy Policy, please contact us: